General Terms & Conditions
1. Parties to the Reward Scheme
1.1 Promoter
The promoter is ‘Robert Bosch Inc.(“Bosch”). Bosch offers “Rewards” as part of the Reward Scheme: “eXtra”.
Bosch may introduce cooperation partners from time to time; we will advise you by email whenever a cooperation partner joins or leaves eXtra. A reference to Bosch will be deemed to include reference also to the cooperation partners.
1.2 Providers
Concepts In Action, Inc. at 68 Don A. Roces Avenue, Quezon City, has been engaged by Bosch as the scheme and reward shop operator for eXtra. Concepts In Action, Inc. may subcontract its services from time to time.
Concepts In Action, Inc. at 68 Don A. Roces Avenue, Quezon City has been engaged by Bosch as the Participant hotline provider for eXtra.
1.3 Participants
eXtra is open to all car workshops and specialist retail outlets of automotive parts in the Philippines ( “Participants”).
To participate, the business owner must register the Participant on the eXtra app (downloaded from Apple store or Google Play store) or by calling the eXtra service centre (the “App”). Registration to eXtra is free of charge.
Within the context of eXtra, at all times, only the business owner (and, if applicable, all shareholders jointly) can act on behalf of the Participant. If the person acting is not the owner (shareholder) of the Participant, it is assumed that the owner has consented; however, if so requested by Bosch, this must be produced as evidence. In any event, the owner and the person acting must be over 18 years of age.
Any changes to the details of the Participant must be updated via written communication (email) and/ or a phone call to the eXtra service helpline (include details: email and hotline call number) by the owner without delay. Bosch is not responsible for non-delivery of Rewards as a result of inaccurate Participant details on the App. By registering a Participant account, the Participant accepts these Terms and Conditions.
2. Setting up the Participant's Account
The Participant’s account must be set up in the App. The business owner must provide written consent to allow Bosch to create the Participant’s account or register directly online to join eXtra.
The Participant is provided with a userID and one-time password (OTP) on first access and it is the responsibility of the Participant to change the password for the security of their account. A confirmation SMS text for the successful password change will be sent to the Participant. Only after the account is activated and a password has been set is the Participant granted access to the portal and can start to collect points. It is not possible for points to be recorded retrospectively for accounts which have not been activated.
All points awarded are personal to the Participant. The Participant is not entitled to transfer or assign their account.
Only one account per Participant may be registered. A Participant operating from more than one premise can register one account and collect all points on one account.
Details of the Participant will only be used for the purpose of administering eXtra and will be deleted upon its departure from eXtra.
3. Password Security
The Participant’s account is password protected. The Participant must ensure that no other person obtains knowledge of its password. If the Participant suspects that another person has obtained knowledge of its password or if any other abusive use is suspected, the Participant is obliged without delay to change its password and to inform, the eXtra service centre, using either email or calling the eXtra service centre.
4. Points Management
4.1 Points Credits
To collect points, Participants must directly scan the QR codes on the Bosch packaging of the eligible product(s) (see list of eligible products on the App) using the eXtra App and submit them online. It is recommended that the Participant submits the scans each time relevant codes have been scanned. Codes collected or scanned but not submitted will not be credited to the Participant’s account and the Participant will not receive the points instantly. On the completion and success of the submission of a scan, the Participant will receive a confirmation from the system and be able to see the accumulated points. Should an error occur (e.g. wrong code scanned, double scanned codes etc) the Participant will be immediately prompted by the App of this error. The participant can contact the eXtra service centre for assistance and to report the error.
The Participant is responsible for observing its obligations, if any, to its supplier of Bosch products under the respective warranty/ returns policy. In order not to vitiate any rights it may have, the Participant must satisfy itself of the conformity of the product to the corresponding specification prior to scanning the QR code. Bosch is not responsible for a distributors’ refusal of warranty or return as a result of the Participant peeling off and/ or scanning the QR Code or otherwise defacing the sticker or the packaging.
The Participant is responsible for submission of the QR codes through the App. We recommend the Participant submit the codes at the end of each scan. In the event of non-submission, no points will be credited. Bosch and the eXtra service centre will not be held responsible for any non-submission failure.
An overview of the point’s value attributed to each eligible product included in eXtra can be accessed on the App. The point’s value may change from time to time. The prevailing value will be that at the date of successful online submission and confirmation from the system.
Participants can gain additional points during special promotional campaigns. Each special promotional campaign in eXtra will be subject to individual terms and conditions which will be binding and notified to the Participant.
The Participant acknowledges and agrees that there may be occasions when Bosch may at its sole discretion consider it necessary to check and/or verify the Participant’s entitlement to its collection of points, and/or the Participant’s compliance with the terms and conditions of its participation in eXtra. To this end, the Participant agrees that it shall perform or cause to be performed all necessary acts as Bosch may require, including but not limited to the provision of any documents and/or supporting evidence at Bosch’s request.
4.2 Points Status
The points corresponding to the scanned QR codes shall be credited to the Participant’s online account.
The Participant can check live on the most updated points status on the App. Objections (demonstrable to Bosch’s reasonable satisfaction) regarding the accuracy or completeness of the report showing the points status must be raised by the Participant no later than at the end of the month either by email to support@extra-ph.com or on the telephone numbers: Landline: 02 8650 3515, Smart: 0998 566 2601, and Globe: 0995 907 7526. The Participant can view its current point’s status via its online account. The Participant’s right to raise an objection shall be waived if not raised in the form and manner referred to above.
4.3 Expiration of Points
Participants must redeem their points within 2 calendar years of credit; otherwise, the points shall expire, taking effect at the end of the subsequent calendar year. Thus for example, points credited to the Participant on 01.April.2015 are valid until 31.December.2016.
5. Rewards
Participants can redeem the credited points for Rewards offered on the App at any one time
(“Rewards”). The Rewards are non-transferable and there is no cash alternative. No interest accrues on the value on the Participant’s account.
The Rewards will be awarded to the Participant only. The director/owner will then elect how the Reward is distributed within the business.
The Participant can redeem a Reward once it acquires the corresponding number of points. The Participant can only redeem a Reward of equal or lesser value as the points it has acquired; Rewards are only available until stocks are exhausted. If out of stock, gifts will be replaced by other gifts of similar characteristics or of equal or higher value in which case the Participant will be notified hereof through the eXtra service centre either by email or by phone.
Bosch and Concepts In Action, Inc. are entitled to correct obviously incorrect labeling of the Rewards. All values relating to the Reward including the performance, weights, measurements and size are only approximate and merely serve as a description and do not constitute warranted characteristics or quality information. In the event of delivery of an incorrect Reward, the Participant may return the Reward to the Provider, at the Provider’s cost within 14 days of receipt of the Reward.
Once an order has been placed, the Participant shall receive an automated message confirmation. Concepts In Action, Inc. shall investigate without delay whether the Participant is eligible for the Reward and whether the Reward is available. If the Reward is not available, Concepts In Action, Inc. or the eXtra service center shall contact the Participant.
Points that have already been exchanged for Rewards cannot be exchanged back for points or exchanged for Rewards other than those selected.
Bosch and all of its related companies accept no responsibility for any tax which arises as a result of the Participants participation in eXtra. The Participant is responsible for ensuring that all tax due is paid.
6. Defects
The manufacturer’s Terms and Conditions will apply. If the Reward fails to conform with the relevant specification and the applicable manufacturer’s Terms and Conditions, the Participant must provide the eXtra service centre with written notification within 14 days of delivery.
If requested, the Participant must return the Reward. Following the inspection of the Reward, if the manufacturer accepts the warranty it shall, at its option, repair or replace the defective Reward.
7. Termination and Disqualification
Participation in eXtra may be terminated by either Bosch or the Participant at any time. In the event of termination by the Participant, the Participant must give the eXtra service centre notice of termination in writing. The right to redeem the points already collected on the date of termination shall remain unaffected hereby unless the termination was due to fraudulent participation.
At all times throughout a Participant’s participation in eXtra it must deal with Bosch in the utmost good faith in every respect. Falsifying QR codes or information requested by Bosch, or returning Bosch product back to the Participant’s supplier after scanning the QR code and falsely making warranty claims will result in a Participant’s disqualification from eXtra and all other promotions by Bosch. In the event of a Participant’s disqualification or termination, points collected will be forfeited.
8. Limitation of Liability
Nothing in these Terms and conditions shall limit or exclude Bosch's liability for
- death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable); or
- fraud or fraudulent misrepresentation; or
- any matter in respect of which it would be unlawful for Bosch to exclude or restrict liability.
Subject to the above, Bosch shall not be liable to the Participant for any:
- loss of profit (whether direct or indirect) whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising under or in connection with the Terms and Conditions; or
- the indirect, special or consequential loss whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising under or in connection with the Terms and Conditions; or
- ex gratia or other compensatory payments made to a third party by the Participant or on the Participant's behalf, arising under or in connection with the Terms and Conditions.
- Subject to the above, Bosch's total liability to the Participant in respect of all other losses (including indemnified losses) arising under or in connection with the Terms and Conditions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed 50,000PHP
Data communication via the internet is not defect free and/or available at all times. Bosch is not therefore liable either for the constant and uninterrupted availability of the App or for technical or electronic errors which are beyond the control of Bosch and of persons employed by it in performance of its obligations, including, in particular, the delayed processing or acceptance of offers due to data communication problems.
9. Changes to Conditions for Participation and Ordering
Bosch reserves the right to discontinue eXtra with the advance written notice of 3 months, or immediately, in the event of the cause.
Bosch reserves the right to amend and/or supplement these Terms and Conditions and the points values. Any amendments shall be notified in advance, and made available via the App.
10. Advice on Personal Data Protection
Certain data will be collected, stored and used to administer eXtra. We will only use this information for the purpose of fulfilling eXtra, unless consented otherwise. Further information in this respect can be obtained on the App.
The data protection regulations in force and effect at any one time shall apply. No renewed approval by the Participant of these Terms and Conditions or of the Data Protection Directives is required.Please view our Personal Data Protection Policy for more details.
11. Place of jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the laws of the Republic of the Philippines and the competent courts of Philippines shall have exclusive jurisdiction.